Privacy Policy
Privacy Policy
Introduction
Bray Telematics (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect through our website, mobile applications, and telematics services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
By using our website or services, you consent to the practices described in this Privacy Policy.
What Personal Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide, such as:
- • Name
- • Email address, phone number, and mailing address
- • Company or fleet name
- • Account credentials
- • Feedback or inquiries you send us
2.2 Telematics and Location Data
As part of our telematics services, we may collect:
- • Vehicle identification numbers (VIN)
- • GPS location data and trip routes
- • Driving behaviour data (speed, braking, acceleration, idling, etc.)
- • Engine diagnostics, mileage, and maintenance data
- • Device identifiers and timestamps
We collect this data to provide insights, safety analytics, and operational support for clients using our telematics platform.
2.3 Automatically Collected Data
When you visit our website, we automatically collect:
- • IP address and browser type
- • Pages visited, session duration, and usage patterns
- • Device information and operating system
- • Cookies and tracking technologies (see Section 6)
Disclosure of Personal Information
We do not sell your personal information.We may share your information only:
- • With service providers (e.g., cloud hosting, payment processors, analytics partners) who help us operate our business
- • With business clients or fleet administrators where necessary to deliver telematics reports
- • When required by law, court order, or government authority
- • During a corporate transaction (merger, sale, reorganization), provided that the receiving party upholds privacy protections
All third-party service providers are bound by confidentiality and data protection agreements consistent with Canadian law.
Data Storage and Transfers
Your data is primarily stored and processed in Canada. Some service providers may process data in other countries, such as the United States.
When data is transferred outside Canada, we ensure appropriate safeguards are in place to protect it in accordance with PIPEDA and PIPA.
e may suspend or terminate accounts for misuse or fraudulent activity.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website performance and user experience.
You may disable cookies in your browser settings, but doing so may limit functionality on our site.
Telematics and Data Usage
By using our Services, you acknowledge and consent that:
- • We may collect telematics data such as GPS location, driving patterns, and engine diagnostics.
- • Such data may be shared with authorized fleet administrators or commercial clients for operational use.
- • Data is processed and stored securely in compliance with PIPEDA and BC PIPA.
Your Rights and Choices
Under PIPEDA and PIPA, you have the right to:
- • Access and obtain a copy of your personal information
- • Request correction of inaccurate or outdated data
- • Withdraw consent to data collection (where applicable)
- • Request deletion or anonymization of your data
- • File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia
To exercise these rights, please contact us at the details below.
Retention
We retain personal and telematics data only as long as necessary for service delivery, regulatory compliance, or as required by law.
When no longer needed, we securely delete or anonymize the information.
Security
We employ administrative, physical, and technical safeguards, including:
- • Encrypted transmission and storage of data
- • Access control and authentication measures
- • Secure data centers located in Canada
- • Regular monitoring for unauthorized access or misuse
Despite our best efforts, no system is completely secure; users share information at their own risk.
Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect data from minors, and any such data will be promptly deleted if identified.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised “Last Updated” date. Continued use of our services means you accept the updated terms.
Contact Us
Bray Telematics
- 13615 Fraser Highway
- Surrey, British Columbia V3T 0P7
- Canada
- Email info@braytelematics.ca